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COVID-19: Residents urged to contact the council if they are struggling to pay their council tax


Cardiff residents struggling to pay their council taxare being urged to contact the Council via the website and use online forms to inform the authority of any change to their circumstances.


The UK Government has placed the country in partial ‘lockdown' as it seeks to slow and halt the spread of COVID-19. This has affected work opportunities for many people, especially those who are self-employed or working on zero hour contracts, and some companies have had to make workers redundant.


Recently, Cardiff Council Leader, Cllr Huw Thomas, called on UK Government to deliver a national solution for those that are struggling to pay their council tax:


Cllr Chris Weaver, Cabinet Member for Finance at Cardiff Council, is now asking residents who are having difficulty paying their council tax, because the outbreak has affected their work arrangements, to contact the council to see if the authority can assist in any way. 


Cllr Weaver said: "We know that people are very concerned and I want them to know we will do all that we can to help. Our contact centre is currently very busy, taking a significant number of calls with a reduced workforce, so if you can, please enquire through our website. The council tax team can also be contacted directly by email


"If you are on a low income, or your income has reduced, you may be entitled to a council tax reduction and residents can find out more about this on our website. Please apply online via

Alternatively residents can notify of us of any changes via"