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TSA launches new Diversity and Inclusion training course
 TSA launches inclusive leadership training course on diversity and inclusion

Demand for course explaining these vital issues is expected to be high

The Textile Services Association (TSA) is launching a new training course to help develop inclusive leadership skills within the laundry industry. This follows on from the positive response to its mental health training courses, which have already been completed by over 100 people.

While the inclusive leadership course is primarily aimed at managers, it is suitable for anyone interested in understanding the issues around diversity and inclusion and how they can affect staff.

The TSA’s work on diversity and inclusion has been growing steadily since 2020. One of its first steps was examining the gender imbalance within the industry by establishing the ‘Women in the Industry’ working group. The TSA’s Spring Conference has since seen a rise in female attendance, with almost 30% at the 2024 event, much higher than previous years, although the percentage of women attending the TSA’s national congress, its event for executive level employees, was only 10%, indicating that much more progress is required.

The association has since expanded its focus on diversity and inclusion to include minority groups whose representation and participation can also be improved.

 A Culture Study conducted in 2022 by the TSA showed strong scores in the category of ‘belonging’ within the industry.  “The results are a great foundation to encourage the development of a culture of inclusion,” says Emma Andersson, director of membership and finance at the TSA.   

She adds, “Our priority is finding practical steps so that the TSA can help facilitate growth and improvement when it comes to diversity and inclusion within our industry. We’re seeing great support from both our board and our members in these areas, and we are delighted to be able to explore how we can work together to help make our industry even more inclusive.”

The TSA’s upcoming inclusive leadership course will define what diversity, equality and inclusion mean from a regulatory and legislative standpoint, before examining what companies are doing well and the potential consequences if things go wrong. It will also cover The Equality Act 2010, as well as explaining various types of discrimination and unconscious biases and how to overcome them.

“The amazing response to the launch of our mental health courses shows there’s a real appetite in the industry for more information about issues like this,” says Emma.

The course will be administered and led by specialist trainer and facilitator Terry Hayward, from HR and employment law experts Worknest. Terry attended the TSA’s recent Spring Conference where, alongside Emma, he ran a workshop on diversity and inclusion.

“The TSA are really focusing on these issues, not just through education but also by making people aware of the importance of diversity and inclusion,” says Terry. In particular, Terry feels the TSA’s highlighting of the sector’s gender imbalance has been vital in pushing the agenda for a commitment to change.

“It’s really important to acknowledge the issue, to understand it’s there, and then to think, ‘what can we do about it?’” he says. “That’s where the TSA are leading on this.”

The course is scheduled to take place online between 10am-12pm on Tuesday 11th June and costs £75 per person. As with the mental health training course, demand is expected to be high. Spaces are provided on a first come first served basis, so anyone interested in attending should book places as soon as possible by emailing

The TSA is the trade association for the textile care services industry. The TSA represents commercial laundry and textile rental businesses. Membership ranges from family-run operations through to large, multi-national companies.  Visit for more information. 

Press Enquiries:

The Publicity Works: 01263 761000; 

David Stevens, CEO, Textile Services Association,

T: +44 (0)20 3151 5600               M: +44 (0)7966 531954               E:

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