| PRESS RELEASE
| Voyager Insurance Services Ltd. 13-21 High Street Guildford, Surrey, GU1 3DG United Kingdom Tel:01483 562 662 Fax:01483 569 676 E-Mail:enquiries@voyagerins.com |
PRESS RELEASE
For Immediate Release
Voyager Insurance Services Secures Feefo's Prestigious ‘10 Years of Excellence' Award for Unparalleled Customer Service
[Guildford, UK 22/01/2024]
Voyager Insurance Services proudly announces its latest accolade, clinching Feefo's exclusive 10 Years of Excellence Award in recognition of a decade-long commitment to outstanding customer service. This award is an independent seal of excellence, underscoring businesses that have demonstrated unwavering dedication and consistency in delivering exceptional service over the past ten years.
The 10 Years of Excellence Award is an amazing achievement for Voyager Insurance Services and serves as an important milestone in the company's history. Whilst Voyager Insurance Services has also won a Platinum Trusted Service Award 2024 alongside many other brands, Voyager is one of the select few to have been honoured for 10 years of outstanding service, truly showcasing their dedication to providing an outstanding customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use their platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Receiving the 10 Years of Excellence Award highlights Voyager Insurance Services dedication and commitment to providing their customers with the best experience possible year after year. The devotion to delivering standards that go above and beyond is clear to see from the feedback left by Voyager Insurance Services customers.
Steve Cox, Managing Director at Voyager Insurance Services had this to say: "To win a trusted service award is always amazing and something we strive for, but to receive these 10 years in a row and be given a 10 Years of Excellence Award is incredible."
"The whole team at Voyager Insurance Services are delighted to have been recognised for all the work that has been put in to ensuring customers leave us feeling their needs have been met, their expectations exceeded, and ultimately that they have received a great service. We will continue to emphasise the importance of providing great customer service through 2024 and beyond, for many years to come."
Congratulating Voyager Insurance Services, Tony Wheble, CEO at Feefo, said: "With customers continuing to build resilience in a time of economic uncertainty, we're delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer."
"The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
"A particular congratulations to Voyager Insurance Services for winning the first ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond."
ENDS - 450 Words
For further information, please contact: Mr. Adam Underhill, Marketing Director, Voyager Insurance Services Ltd.
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Notes to Editors and About Voyager Insurance:
Photograph (High Res Available): Mr. Adam Underhill, Marketing Director, Voyager Insurance Services. Ltd. |
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- Voyager Insurance Services (Voyager Insurance) based in Guildford, UK was founded in 1996 and acquired by Somerville Group in 2007.
Voyager Insurance is a leading award-winning independent insurance specialist providing both retail and bespoke insurance schemes to insurance brokers, third party intermediaries, major brands and affinity groups.
These include insurance brokers, tour operators, travel agents, ferry companies, affinity groups and online insurance specialists. Its product offering spans the full range of travel insurance for UK and EEA residents, as well as expats and global citizens including single-trip, long stay and annual multi-trip to winter sports and European vehicle breakdown assistance. They also provide High Risk Location travel insurance for individuals and groups, as well as Kidnap & Ransom cover. They also operate Able2TravelTM, a specialist travel insurance for people with pre-existing medical conditions, the DreamsaverTMbrand for wedding insurance, one of the leading wedding insurance products available online, and in 2012 acquired Fresh Start, a specialist household account and specialist product for people with criminal convictions.
More information can be found at:https://www.voyagerinsurance.com/products
- Insurance brokers can access, and in most cases, sell Voyager's wholesale products through Voyager's online quote and buy platform called WEBroker. This platform provides brokers with an easy-to-use internet-based dashboard interface through which to quote and sell policies to their customers. Policy documents are automatically issued to customers directly and renewals can be managed on-screen. If desired, a link to the broker's website enables customers to buy online easily so this makes the product available 24 hours a day whilst maintaining the customer relationship with the broker.
- Somerville Group
Independent underwriting and broking group Somerville Holdings plc was formed over 30 years ago. From a solo broking operation, the group has historically expanded both organically and through acquisitions including High Net Worth and Home underwriting, wholesale and retail general insurance broking and IFA businesses. The Group now manages approximately £50m of gross written premium.
More information can be found at :http://www.somerville.co.uk
For more information please contact:
Contact:Adam Underhill
Telephone:01483 562 662
E-mail:aunderhill@voyagerins.com
https://www.voyagerinsurance.com
About Feefo
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit:www.feefo.com