SIA launches new licensing videos to guide applicants through licence application process

Today 18 May the Security Industry Authority (SIA) launched 8 new guidance videos for licence applicants and existing licence holders. 

The new videos provide helpful guidance to licence applicants and licence holders in a visual and easy-to-understand format. 

These include 5 videos providing walk-throughs of our licensing process and 3 videos providing helpful guidance on renewing a licence in the sectors with new training requirements.

The new videos are:

Registering for a personal SIA online account
Submitting an SIA licence application
A guide to the stages of your licence application
Linking to a business account
Requesting a replacement SIA licence card
Renewing your door supervisor licence
Renewing your security guarding licence
Renewing your close protection licence

Iestyn David, the SIA's Head of Licensing and Service Delivery, said: 

"It's important we give our customers quality advice and guidance to support them with the application process, and that we provide the information so that customers can easily self-serve any queries they have. 

"We've been reviewing the advice and guidance we make available to customers to identify what more we can do to make the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, keeping the customer experience at the forefront throughout. We will continue to monitor our contact strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers."

All the new videos are hosted on the SIA's official YouTube channel and will also be accessible via www.gov.uk/sia and the SIA's online licensing system.

There are currently more than 415,000 SIA licence holders in the UK and on average 53,000 users use the SIA's online licensing system monthly.           - Ends -

Further information:

The SIA is the organisation responsible for regulating the private security industry in the UK, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001. The SIA's main duties are the compulsory licensing of individuals undertaking designated activities and managing the voluntary Approved Contractor Scheme (ACS).

For further information about the SIA or to sign up for email updates visit: www.gov.uk/sia. The SIA is also onFacebook (Security Industry Authority)LinkedInandTwitter (@SIAuk).

Media enquiriesonlyplease contact:

Security Industry Authority

0300 123 9869

media.enquiries@sia.gov.uk