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10.
June
2021.
TREND Networks focuses on customer experience in North America
Dear Editor,
Please find the latest press release attached on behalf of TREND Networks.
Stokenchurch, UK | June 2021
FOR IMMEDIATE RELEASE
TREND Networks focuses on customer experience in North America
VP Sales – North America, Mike Grindele will assume additional responsibility for the Customer Service, Technical Support, and Repair & Calibration departments for TREND Networks, with a commitment to put customer experience at the heart of everything the company does.
The new structure will ensure distributors and end users have access to the dependable equipment, data, and support they need. Grindele’s key area of focus will be on providing a frictionless point of contact and consistent high level of service through sales and order fulfilment to post-sales technical support and calibration.
“As part of our Depend On Us philosophy, we wanted to bring our service and support departments even closer together, enabling us to better provide the dependable support that we know our customers rely on to get the results they need, when they need them,” says Tim Widdershoven, Marketing Director for TREND Networks, global manufacturer and supplier of industry leading test equipment that makes cable, network, PoE, CCTV, bandwidth, and Industrial Ethernet jobs simpler.
He continues: “We know that Mike’s expertise in customer experience and in the industry will prove a great asset and comes during a really exciting time for our business.”
“While the various departments in North America have always worked very well together, consolidating all functions to be led by one manager ensures a consistency of vision and direction with the customer experience at the centre of everything we do,” says Mike Grindele. “This holistic view of our customers’ interactions allows us to wring out inefficiencies, consolidate processes, and simply take care of our customers’ needs faster.”
Grindele, who resides in Texas, USA, brings decades of experience within the IT and test equipment field, having joined TREND Networks in 2020 after 19 years with Fluke Networks. With a focus on the customer experience, he will use his in-depth knowledge to lead a team in responding fast to customer needs. Alongside his new responsibilities, he will continue to head up an experienced department of sales personnel to cater to customers across North America.
Visit www.trend-networks.com.
ENDS
338 Words
About TREND Networks
With decades of experience, the close-knit team at TREND Networks (Formerly IDEAL Networks) understands the challenges that data cable installers, network technicians and systems integrators face each day, around the world. That’s why we support our customers with an extensive range of innovative data cable and network testing equipment that provides fast, accurate results in all circumstances – even the most difficult ones.
Our deeply engrained ‘Depend On Us’ philosophy ensures that our customers know we will always provide the performance and support they need.
Headquartered in the UK, with international offices and an experienced global team, we manufacture and supply a range of industry leading and dependable test equipment that makes our customers’ jobs simpler, including cable certifiers, data cable testers, cable verifiers, cable qualifiers, fibre cable testers, active network testers, network transmission testers, PoE testers, CCTV testers, bandwidth testers, industrial ethernet testers, and more.
Through technical support, training, service, calibration, and advice, as well as resources to help educate users, our customers can be reassured that TREND Networks will help them to become ever-more productive.
Visit www.trend-networks.com
Issued on behalf of TREND Networks by:
MOLOKINI MARKETING LTD | www.molokini.co.uk | +44 (0) 1903 207408
Press/Advertising contacts:
Nik Webb: nik@molokini.co.uk
Hannah Patterson: hannah@molokini.co.uk