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Saint-Gobain Rigips Steps Up Customer Interactions


Press Release

For Immediate Release

Vienna, 4 February 2020

Saint-Gobain RigipsSteps Up Customer Interactions

Gypsum and plaster products leader for global marketsaims to further improve customer services through Sixfold's real-time AI-based shipment visibility platform

Real-time logistics visibility providerSixfoldtoday announces thatSaint-Gobain Rigips,one of the world's leadingproviders of gypsum and plaster products, is adoptingSixfold's live shipments visibility platform to enable the firm's sales teams and planners to provide customers with real-time data on shipments. 

Saint-Gobain Rigips'customers will now be provided live data on the status of shipments through Sixfold's AI-based visibility platform and be able to track the status of goods in transit for the first time without calls to carriers. As a result, the firm's customers will be able to better plan resources for receiving inbound logistics and expect to achieve operational gains of up to 30%.

"Saint-Gobain Rigips'global business has long been built upon product excellence and customer relations," saysThomas Muschalla, Project Leader of Saint-Gobain Rigips' supply chain management team. "By embracing Sixfold's real-time shipments visibility technology, we now have a formidable user interface for transport reporting and performance and can raise the bar in customer interactions."

Muschalla adds: "Customer support received from Sixfold's onboarding teams in the project's set up phase was quite remarkable and accelerated the dawn of our real-time customer-centric shipment strategy."

Saint-Gobain Rigipsoffers products such as plaster, plasterboard, spatula, drywall, industrial ceramics, abrasives, and other products composed of gypsum and markets its products worldwide.

Saint-Gobain Rigips'is a joint customer of Sixfold andTransporeon, Europe's largest logistics network. Sixfold is the exclusive shipments visibility provider for the entire Transporeon network and facilitates shipment knowledge on more than 50,000 shipments daily. The network comprises more than 1,200 shippers in the manufacturing and retailing industries.

Integrated into Transporeon systems,Saint-Gobain Rigips'transport planners will now be able to share Sixfold's unique artificial intelligence (AI) predictive estimated time of arrival (ETA) platform with customers and provide them with a live shipment tracking link.

"Clearly, Sixfold is delighted that yet another business leader has embraced the Sixfold platform to better engage with customers and gain business advantage," saysWolfgang Wörner, Sixfold's CEO."Today, live visibility of shipments is an essential tool for companies in whatever sector to improve supply chain processes."

Sixfold is Europe's leading independent provider of secure, supply chain visibility services. The firm helps the world's biggest companies, their carriers and customers to gain knowledge of deliveries in real-time.

Sixfold's technology is system agnostic and integrates with all transport management systems, truck telematics, mapping data, and predictive analytics. Combined with machine learning, the platform has been hailed by customers as revolutionary.

About Sixfold

Sixfold is one of Europe's leading real-time logistics visibility platforms for the supply chain. Shippers and carriers seamlessly integrate their transport management systems with the Sixfold visibility platform to know where their shipments are and when they will arrive with minimal manual work from either of the parties. The platform aggregates data from all telematics systems into one data stream giving true end-to-end visibility of shipments. The Sixfold platform has powerful AI capabilities and singularly predicts delays and provides proactive alerts on any shipment delays. Up to 500 million Euros of goods shipped by Europe's supply chains each day are tracked by the Sixfold platform enabling customers and shippers to gain business advantage and to better plan operations. Sixfold supports customers in more than 25 European languages and data distributed on its platform is totally secure and GDPR compliant.


Note for Editors

The first in a series of Sixfold whitepapers entitled "Digitization of the Logistics Industry is Happening Now!" has just been published and looks at the challenges facing the industry and how evolving technology is changing the way that it works. The whitepaper can be downloadedhere.  

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