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End to end customer care takes the stress out of dealing with property damage

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September 2019   London, UK

                                End to end customer care aims to take the stress out of dealing with property damage

Partnership streamlines policy holders' insurance claims

 Two of the UK's leading stakeholders in property services and management have combined forces to help support policy holders when things go wrong at a property, and make dealing with the aftermath as hassle-free as possible.

 VPS Security Services and Aspray Claims Management have designed a package for owners and managers offering a complete end-to-end service to return a property to its former state, when their customers find their asset adversely affected by flooding, storm damage, fire, escapes of water, theft, or other impacts. Their expert teams will provide round-the-clock support to those experiencing such distressing situations.

 VPS Security Services, whose inspectors check a property in the UK every 5 minutes, (over 100,000 property inspections annually), will inform their clients of the partnership with Aspray if they discover damage to their property. In turn, Aspray's will then represent the insured property owner in negotiations with their insurer and project-manage the property owners' claim from start to finish, using vetted contractors to complete the repair works. In addition, if Aspray find whilst dealing with a claim that repairs mean a property will be temporarily unoccupied, the client will be offered VPS' security expertise.

 Both companies have won a string of awards in recent years that provide the partnership with a strong platform of customer care and excellence. Aspray's recently won through to the finals of the Insurance Times' Claims Management Team of the Year, and VPS Security Services currently  hold IFSEC's Security Excellence Award for Customer Care Initiative. 

 For more details contact Aspray on 0800 077 6705 or VPS Security Services on 0330 005 5300.

 About VPS:

 VPS Security Services originally built its market leading position as a specialist in providing protection for vacant commercial and residential properties.  It has seen its remit develop into added-value security, grounds maintenance and safety options for some occupied premises too, and for the construction sector, with its innovative, award-winning Smart Tower technologies.

About Aspray:

 Aspray help both residential and commercial policyholders make successful building insurance claims. Their award-winning claims management service aims to help policyholders throughout the UK make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events which lead to the property owner needing to make an insurance claim. They also project manage the repairs to the damage and always strive to reinstate the property to its pre-loss condition as swiftly as possible.

 Most importantly, there is no charge to the policyholder and property owner for the Aspray service provided we can instruct and oversee the vetted contractors who will complete the reinstatement works. However, any excess stated within the policy will of course still apply.

 Contact: Brenda Mathis, Press Communications   m  +44 (0) 77222 82 946