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New contact centre brings potential 250 jobs to the region
Good Afternoon ,

I am writing with details of the launch of a new call centre, bringing a potential 250 jobs to the region. The site opened in central Sheffield last week.

Please see further info below.

Thanks for your time today,



Contact: Aimee Clifton 07841032475



New contact centre brings potential 250 jobs to the region


A successful northern based outsourcer has opened a new 250-seater site in Sheffield amid huge expansion plans.


Headquartered in Boldon in the North East, EC Outsourcing has recently undergone major growth with the addition of new clients and new workstreams with existing clients. The site opened in central Sheffield last week and will bring up to 250 new jobs to the area.


The leading sales and customer service specialist provides expert solutions to a range of large energy, gaming and financial brands across the UK and Ireland.


Commercial Director Richard Knox said: “Following the substantial campaign growth as well as the addition of new clients, our site at Boldon is almost at capacity and it’s time to expand our commercial offering into other regions in the UK.


“Sheffield City Region is home to over 50 contact centres employing over 30,000 people, making it a perfect choice as our next location to drive the business forward.


“We launched last week with a team of 20 high quality agents, with the aim to increase that number to 100 people by the end of Quarter one 2020.”


The new site will initially house outbound sales campaigns for some leading energy brands, including energy giant ESB Energy, who are owned by the Irish government and already run a very successful sales campaign with the outsourcer.


Kris Jakobsen, Sales Director at ESB Energy, said: “EC has been one of the strongest players in our channel this year.  This is testament to the management team and the strong relationship we have made quickly.                                                                            


“EC has made success of both our existing products and our new initiatives this year, which is why we have decided to expand the campaign to a second site in Sheffield.”


One of the leading competitors in the contact centre sector, EC continues to grow its headquarters in Boldon as well as branch out to strengthen its brand and commercial reach in the UK.


Knox continues: “Our growth is being accelerated by the expansion of workstreams from our clients and the commitment and hard work from our ever-expanding team of people, who are the drivers of the successes EC has achieved since 2013.”


The privately-owned company currently employs more than 300 staff, with that number ever increasing as the company continues to win new business.


EC Outsourcing has seen impressive growth since founding in 2013, going from strength to strength and adding some big brand names to its portfolio.

If you would like to apply for a position at EC Outsourcing, please email your CV to, or visit 




Aimee Clifton

PR & Marketing Manager



Notes to Editors

EC Outsourcing is a leading sales partner and customer service specialist in the Utility, Gaming and Financial industries. EC provides both outbound and inbound contact centre services to a selection of the UK’s largest brands and is now recognised as one of the UK’s leading outbound contact centres within its industry.


ESB Energy is an established, trusted energy supplier, committed to delivering great value, responsible energy. With over 90 years of experience as the main electricity and gas supplier throughout Ireland, ESB supply more than 1.4 million customers across the UK and Ireland.



1.     Ricard Knox – Commercial Director at EC Outsourcing

2.     New EC Office in central Sheffield