The essential journalist news source
Recite Me calls for all UK energy websites to be accessible


25 July 2019

Recite Me calls for all UK energy websites to be accessible for people with disabilities

Web accessibility and language software company Recite Me is calling on all UK energy suppliers and comparison websites to ensure their websites are accessible for people with disabilities.

In 2018, Energy UK launched the Commission for Customers in Vulnerable Circumstances, to explore how the UK energy industry can meet the needs of customers in vulnerable circumstances, including people with disabilities.

The Commission for Customers in Vulnerable Circumstances Report 2019suggests a mixed picture and states there is a need for urgent improvement across the sector, including by ensuring price comparison websites are accessible.

The report looks at the extent to which the energy sector is currently working for customers in vulnerable circumstances.

It was compiled based on a combination of evidence hearings, analysis of over 40 responses to Energy UK's ‘call for evidence', consideration of published research, and meetings with experts in different aspects of this field,

The report recommends that customers in vulnerable circumstances must be provided with a range of communication channels so that they can engage with their supplier in a way that best meets their needs.

Recite Me is a web accessibility and language software that helps customers in vulnerable circumstances, such as those with sight loss or cognitive impairments like learning difficulties and dyslexia, to access any website.

Recite Me submitted a paper to the commission panel and took part in a workshop, while attending a hearing to support the report.

And members of the Recite Me team, including Founder and CEO Ross Linnett, attended the launch event for the report at the Houses of Parliament.

Recite Me lets people with disabilities access any website in a way that suits them best through a unique combination of features, like a text-to-speech option, a zoom function, and the ability to change the text colour an background colour.

Recite Me is already used by energy suppliers includingWestern Power Distribution,Wales and West Utilities,Cadent GasandAuriga Servicesto help make their websites accessible to as many customers as possible.

Recite Me Founder and CEO Ross Linnett said: "The technology of consumer engagement is changing and moving online more and more.

"As a result vulnerable customers need to be supported online.

"This report highlights how some energy price comparison websites don't follow the globally recognisedWorld Content Accessibility Guidelines (WCAG) 2.1, level AA, which is the legal requirement.

"Recite Me is now calling on all UK energy comparison websites and energy suppliers to ensure their websites are accessible for people with disabilities.

"Recite Me already supports millions of visitor's across all industries to access websites by providing accessibility tools to customise a website the way they need it to work for them.

"We look forward to seeing more UK energy comparison websites and energy suppliers using web accessibility software such as Recite Me to ensure they are fully supporting customers in vulnerable circumstances."

Mark Abrams, Chief Executive at Auriga Services Ltdsaid:

"From a recommendation I received, I reviewed the Recite Me product. Just 15 minutes later I was convinced that it was a must for enabling accessibility on our website and on-line portals.

"We help people in financial need, and accessibility is essential - especially for those who don't speak English as their first language."


Notes to Editors

For more information about Recite Me please contact Catherine Grinyer:  


Mobile: 07713 248387 

About Recite Me

1. Recite Me is an innovative Cloud based web accessibility solution which allows website visitors to customise websites the way they need it to work for them.

2. Around one in every five people in the UK has a disability and they can often face barriers like inaccessible websites that prevent them from taking an active part in life.

3. Recite Me's innovative software makes websites accessible through a unique range of features including: text to speech functionality, dyslexia software, zoom and page masking, an interactive dictionary, a translation tool with over 100 languages.

4. Ross Linnett is the CEO and Founder of Recite Me and is available for interview or comment. Ross was diagnosed with dyslexia as an adult and founded Recite Me because traditional ‘assistive technology' was limited to only one computer.

5. A live demonstration of the Recite software is