Service Excellence is a Priority for Time-Critical Logistics Provider
KENT, 5thNovember 2018 Priority Freight, strategic partner in time-critical logistics for global manufacturers and suppliers, has received the Service Excellence award from the seventh annual Automotive Global Awards.
The awards, held at The Savoy in London, brings together the industry's top performers and leading innovators for a night of networking and celebration of achievements.
Priority Freight fought off tough competition in the Service Excellence award category, judged by industry leaders such as Kia UK, Jaguar Land Rover and Magna Steyr. The Service Excellence award is presented to those who have ‘gone over and above normal service levels to deliver excellence within its operations' as well as demonstrating ‘outstanding customer service and a can-do attitude'. The judges presented this prestigious win to Priority Freight for their constant commitment to service quality, as evidenced by the company's very high customer satisfaction levels.
Neal Williams, Group Managing Director at Priority Freight, commented, "We're absolutely delighted to have won the Service Excellence award. At Priority Freight, the client is at the centre of everything we do and this mantra is built into our culture. Our people are our biggest asset; their knowledge and dedication to a great customer experience are at the heart of our business. They strive to provide the highest levels of service quality at all times, exceeding clients' expectations."
This client-first culture implemented by Priority Freight is demonstrated by not only winning the Service Excellence award but is also showcased in their 99.6% on time delivery rate and 15-minute response time.
This recognition is just the latest in a long line of accolades, with the company being recognised frequently for its high-quality operational standards.
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About Priority Freight
Priority Freight is a leading time-critical logistics specialist, operating 24/7, 365 days a year. With several strategically-located control centres across Europe, and a global network of agents, the company provides bespoke, global solutions for even the most complex logistics challenges. By partnering with and supporting its clients, the company adds speed and flexibility to their supply chains, arranging more than 150,000 annual road transports and over 2,000 air charters each year. Priority Freight's highly experienced team of multilingual logistics specialists are committed to providing the fastest, most cost-effective and reliable solutions, time and time again. With a reaction time of under 15 minutes, and an on-time delivery rate of 99.6%, it is this dedication that has seen the company achieve a customer engagement score of 85%.
For more information please contact: Emma Cooper, Group Marketing Manager t +44 (0)1304 828777 m +44 (0)7813 348875