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North East contact centre embarks on mega recruitment drive

Good morning

I am emailing on behalf of EC Outsourcing with news that a North East contact centre is creating over 100 jobs after new business wins and campaign expansions.

EC Outsourcing has secured a major contract with Buzz Bingo, formerly known as Gala Leisure Ltd, as well as various other clients.

Please do let me know if you'd like any more information further to the release below.

Thank you so much for your time today.


Contact: Aimee Clifton 07841032475



North East contact centre embarks on mega recruitment drive

A North East contact centre is creating over 100 jobs following new business wins and campaign expansions.

Boldon-based EC Outsourcing has joined forces with national brand Buzz Bingo, formerly known as Gala Leisure Ltd. The company has also signed a deal with a leading energy giant, amidst plans to expand its existing energy campaign with Economy Energy, resulting in 104 new jobs in the region.

Business development and operations manager Nathan Cumiskey, who will be overseeing the Buzz Bingo campaign, said: "It's great to see big brand names recognising the North East as an investible place to do business and we're proud to be able to contribute a steady flow of jobs to the region.

"These are fresh and exciting job roles and definitely something different. We're looking for fun and energetic individuals who love talking to new people and building new relationships."

EC Outsourcing has been appointed to handle Buzz Bingo's chat hosting service, which has already seen 30 roles created. The outsourcer has also had the go ahead from existing client Economy Energy to grow its customer service campaign, taking on more customer service advisors.

Stevie Shaves, digital director at Buzz Bingo, said: "Our customers are the most important part of our business, and making sure they're taken care of is central to our operation.

"Chat hosts play an integral part in building the unique relationships we pride ourselves on having with our customers and given EC's experience and reputation in the gaming industry we're confident we've made a great partnership."

In addition to this, the company has also won outbound sales work for a leading energy provider, further growing its already impressive profile in this sector.

The company has recently taken over occupancy of a new unit at its location in Boldon Business Park, to house its ever-growing workforce.

Managing director Phil Westoby said: "We are thrilled about partnering with two big contenders in the gaming and energy industries and can't wait to get the campaigns up and running. These are major contract wins for us and will see our headcount jump to well over the 400 mark."

The fast-growing outsourcer, who provides sales, acquisition and customer service solutions to brands spanning a range of sectors, has seen a colossal leap in expansion over the last 12 months.

Westoby adds, "The last 12 months have been monumental for us as a business, and these new partnerships and work streams are enabling us to expand our operation further and create more career opportunities for the local community.

"We pride ourselves on providing long and full careers in a fun environment that's a little outside of the ordinary. We're all about having fun, providing an excellent service to the customer, while offering a great work life balance for our staff."

The company's headcount currently sits around the 300 mark. With the addition of this new intake this will rise to over 400 employees, bringing EC's total number of campaigns to ten, across six major clients.

Although a relatively new contender among the region's contact centres, EC has gone from strength to strength since forming in 2013. The company's head count has grown year on year following consistent contract wins, often up against tough competition.

EC Outsourcing is recruiting now for chat hosts, inbound customer advisors and outbound sales advisors. Immediate starts available. To apply, contact 01915195297, or send your CV to

For more information on the job roles on offer, visit




Aimee Clifton

PR & Marketing Manager



Notes to Editors

EC Outsourcing is the UK's leading sales partner and acquisition specialist in the Utility, Telecommunications, Gaming and Financial industries. EC provides both outbound and inbound contact centre services to a selection of the UK's largest brands and is now recognised as one of the UK's leading outbound contact centres within its industry.




From Left to right, Steve Hildreth - campaign manager and Nathan Cumiskey business development and operations manager, with some of the new Buzz Bingo chat hosts

Photo 2

EC Outsourcing offices, Boldon Business Park