Top performance for water2business
Nailsea-based water retailer water2business has been revealed as one of the best performing water retailers for complaints in a report by The Consumer Council for Water.
The report, published on Wednesday (4 July), shows some of the best and worst performing water retailers for customer complaints since businesses in England were given the choice to switch their supplier in April 2017.
Although complaints rose in the year since the market opened, increases were driven by a small number of poor performing retailers who were responsible for a disproportionate share of the complaints. The report states that water2business was the best performing of the larger retailers, having almost four times fewer complaints than the worst performer.
Charley Maher, managing director of water2business, which was set up by Bristol Water and Wessex Water,said: "Ensuring customers receive high levels of customer service was top priority for us when the market opened a year ago, and remains a core part of our strategy today.
"When our customers get in touch, they speak to someone straight away and we aim to resolve any issues quickly. Key to our success are our employees who are passionate about what they do and are on hand to provide expert advice.
"Of course we are human and don't always get things right, but what's important is learning from this to ensure it doesn't happen again.
"While we'd like to reduce complaints further, we're delighted with our industry-leading performance which I am sure will be important when it comes to customers switching their water retailer."
You can find the full report on CCWater's website.
Editor's notes
About water2business:
water2business was born out of a joint billing venture created between Wessex Water and Bristol Water in 2000. In April 2017 it started competing in the new non-household water retail market, using its extensive industry knowledge and proven track record to deliver services for businesses, charities, schools and other non-household water users.