PRESS RELEASE
Release Date: 29 November 2016
K3 Syspro collaboration a boost for customer experience
Manufacturing ERP technology expert K3 Syspro has teamed up with theindependent sales software sales company Aspin to create integration middleware, which will ensure businesses can put the customer firmly at the heart of their business sales process.
The partnership arose following the latest release earlier this year ofK3 Syspro's DataSwitch 8, a purpose-built systems integration and data manipulation tool aimed at the manufacturing sector. Aspin provides applications for the manufacturing and distribution sectors, including its feature-filled offline iPad catalogue ordering app PixSell.
Both businesses realised their clearsynergies and decided to give their technical experts the task of coming up with an integrated solution which would help customers and reduce deployment times. The collaboration resulted in the development of an integrated software, whichacts as an interface between Syspro DataSwitch and Aspin's DataBridge cloud.
The new middleware provides the integration point to facilitate theexchangeofdatabetween DataSwitch and DataBridge cloud. This means customer history product and pricing information can be exchangedwith Aspin's DataBridge, passing orders back for direct import into SYSPRO ERP.
Aspin's digital catalogue, with its offline facility, provides sales team with up-to-date customer information, sales history, stock levels, product images, PDFs and videos. This gives sales staff the information they need at their fingertips, which in turn optimises the customer experience.
Beyond initial sales, field agents will have the ability to access complete information in regards to previous customer purchases. This will enable companies to tailor materials relating to specific promotions and new products, offering a truly personalised experience.
Speaking about the collaboration, Nathan Aspin, Managing Director at Aspin said:"The work of Aspin and K3 Syspro perfectly complement each other. The middleware created by our collaboration will serve as a significant tool for a wide scope of industries from manufacturing, distribution and beyond, ensuring an enhanced customer experience remains the central focus for businesses. At Aspin, we are extremely excited about the potential of this software and our continued working relationship with K3 Syspro."
The middleware was first presented at K3 Syspro's annual two day customer event which took place at the Manufacturing Technology Centre in Coventry. The event brought together K3 Syspro, customers and third parties to examine how business can leverage value from technology.
It also provided the opportunity for the two companies to display the middleware through a seriesof demonstrations and workshops. The result was both positive feedback and a significant amount of interest from a wide scope of businesses looking to empower their mobile salesforce and distributors.
Speaking about the collaboration, Darren Edwards, Production Adoption Manager at K3 Syspro said: "Technical experts from K3 Syspro and Aspin spent two days integrating the two products. We felt we needed to respond to market trends to meet industry and customers' expectations, which have changed significantly over the last few years. In order to remain competitive, manufacturers now need to move away from the product offering mindset and offer a more service-led model. Enabling offline customer service and order entry is just one of the many features that will allow companies to empower businesses to offer a truly personalised experience."
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About K3 Syspro
K3 Syspro employs over 100 people at its Manchester head office and its branches throughout the UK and Ireland. The company offers solutions in enterprise resource planning (ERP), customer relationship management, advanced planning and scheduling, warehouse management, human resources and e-business. SYSPRO is used by some 15,000 sites in over 60 countries. K3 Syspro is a division of K3 Business Technology Group, a global leader in providing next-generation enterprise software for businesses in the retail, manufacturing and distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.
For further information, please contact:-
Editorial - Sarah Bojanowski, Marketing Manager, K3 Syspro on 0161 876 4498, or Denise Taylor, Bridge PR & Media Services on 024 76 520025, or e-maildenise@bridgepr.co.uk.