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17.
November
2016.
New Testers Help Granite Telecommunications Prove Performance Three Days Quicker
Dear Editor, 

Please find below the latest press release from IDEAL Networks.

Warrington, UK | November 2016 
FOR IMMEDIATE RELEASE  
 
New Testers Help Granite Telecommunications Prove Performance Three Days Quicker
 
Communications services provider, Granite Telecommunications has sped up testing time and reduced unnecessary costs by using the SignalTEK™ NT network transmission tester from IDEAL Networks. Since equipping each of its 17 technicians with the tester, the company has been able to deliver proof of performance reports accurately and instantly, reducing the previous delivery time by three days.
 
Granite Telecommunications, a leading communications services provider to multi-location businesses and government entities based in the US and Canada, requires PDF test reports to demonstrate proof of performance to clients, including all moves, additions, and changes to work undertaken. With teams working all over the US and Canada, it is vitally important that installers have access to the correct technology and equipment to enable transfer of the test data from the job site.
 
“Faults can occur from post installation damage or changes. Referring to test reports at the time of installation is essential to prove work was completed correctly and helps to steer troubleshooting in the right direction,” says Dan Puffer, Project Management Supervisor for Granite.
 
In the past this information could be delayed while waiting for test reports to be sent to the central office by the field technicians.  “Previously, technicians would have to conduct the tests, then download the results to a laptop or PC at a later time before emailing them to the office for collation into the customer report.,” says Dan, explaining that test reports would take three days to arrive on average, delaying work tickets from being closed and preventing jobs from being invoiced. 
 
To complicate matters further, the installers and technicians were using various equipment from a total of eight different types of tester manufacturers.  Therefore, to create the customer reports, the software for each type of tester had to be installed on a PC so that every set of results could be read and formatted, and a final report could then be compiled.
 
Dan explains “We originally thought we would need to buy expensive certifiers for the work we were undertaking.  However, we realised that the SignalTEK NT was more affordable and more than sufficient for creating reports to demonstrate good Ethernet connectivity which was what we needed to show customers.”
 
Equipped across the fleet with SignalTEK NT alongside the IDEAL AnyWARE app, Granite technicians can now send test data back to the office on the same day as the job is completed, allowing network traffic performance reports to be provided to clients right away - a time saving of three days per job. Due to this quick turnaround and no need for re-testing, work tickets are now closed out more quickly, saving both time and money.
 
“The IDEAL AnyWARE app has completely transformed the way we work at no additional cost.  It almost feels like we receive the test data in real time – which in turn means we get our deliverables back to the client much more quickly,” says Dan.
 
“Customers can not only see the evidence that work has been finished to the standards agreed, but can also be reassured that the job has been completed in a suitable timeframe.  The improved reporting process has removed the inconvenience and delay of re-testing, both of which could cause client dissatisfaction in the past,” concludes Dan.
 
For more information on SignalTEK NT or the full range of cabling and network testers from IDEAL Networks, visit www.idealnetworks.net. 
 
Ends
560 words
 
Notes to Editors
 
About SignalTEK NT:
 
SignalTEK NT is a copper and fibre network transmission tester that enables installers to conduct IP testing, performance testing, cable testing and wiremap testing. SignalTEK NT allows users to prove the performance up to Gigabit Ethernet transmission rates. By simulating actual network traffic users are able to test and document network and data cable performance to Gigabit Ethernet standards. The SignalTEK NT is also a cost effective way of proving copper and fibre networks provide error-free performance and can automatically generate test reports in a choice of formats.
 
About IDEAL Networks
 
IDEAL Networks offers easy to use data cable testers for cable installers and network testers to assist IT technicians with troubleshooting. The data cable tester range includes copper and fibre testers for cable verification, Ethernet transmission testing and cable certification that provide proof of performance. The unique network tester range helps to pinpoint and solve networking issues quickly. They decrease downtime by allowing field technicians to discover the root cause of network connectivity issues such as incorrect IP configuration, rogue network services, network bandwidth issues and PoE supply problems.
 
www.idealnetworks.net

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