The essential journalist news source
Who will look after the pets of Key Workers?

Big Red Box LOGO.jpg

Louise Bruce

0787 602 6432

Press Release - For immediate release


Who will look after the pets? - Key workers and their pets

On Friday 20 March 2020 national pet care company Petpals, who walk dogs and visit cats and care for various other pets for hundreds of key workers including doctors, nurses, teachers, police officers, military personnel etc, sent a letter to the Government, asking that they, and other professional pet care companies, be allowed to continue visiting and caring for these animals, should the UK enter a lockdown period, which has of course now happened.

Without these essential daily visits from Petpals, key workers who are urgently needed at the front line to keep UK PLC running, simply won't be able to go to work or will be forced to leave their pets alone, for unacceptably long periods of time.

Jean Wilson owner of Petpals (Richmond & Catterick) has been caring for the dog of a nurse for the past two years, who yesterday sent her this message,

‘Your service in Petpals is essential to all pet owners at this time. I am an in the nursing sector, and both myself and those I work with are front facing the delivery of care in the NHS.  Working a 12 hour shift (with an hours journey either end) makes owning a dog difficult, but with your ability to pick them up and care for them it is possible. I am single, and coming home to a friendly dog, at a time of other social isolation is essential to my mental health. I don't know what I would do without your service. I do hope you can be classed accordingly, as a service essential to keeping us all going.'

Petpals feel it is imperative that the Government adds professional pet carers to the list of those who can still work during this lockdown situation and are calling on the media to back their campaign.

Petpals staff are insured and CRB checked and experienced in entering homes to look after pets. They drive liveried vans, professionally fitted with cages for safe transport. All staff wear uniforms and ID badges.

Below is a copy of the letter sent to the Prime Minister on Friday 20 March 2020.  There are over 50 Petpals businesses operating across the UK from Aberdeen to the South Coast.  If you would like to speak to your local Petpals, please contact the head office on 01264  326362 or email


Letter sent to The Prime Minister

Date:Friday 20 March 2020

To: Boris Johnson, Prime Minister

From:Kevin Thackrah, Director, Petpals (UK) Ltd


Dear Prime Minister

Today you announced your list of ‘Key Workers.'  Whilst it may not be your first thought, please consider that many, if not most of these people own dogs, who need to be walked every day while they are at work.

Across our 50+ Petpals businesses, we already walk dogs for hundreds of teachers, nurses, doctors. Service personnel, prison officers etc - if we are at any stage unable to walk their dogs (i.e. in a lockdown situation) how will they, in turn, be able to work?

Similarly, if elderly people who own ‘companion pets' such as cats and dogs are hospitalised, who will look after them? Pet care professionals are trained and equipped to offer these services. All our staff are DBS checked, insured, wear uniforms, drive liveried vehicles and are trained to meet all the requirements of the animal welfare act.

We may not be the first profession on anyone's ‘emergency services' list but, without our continued support, many of these people, doing the most vital jobs in our country, will be left in an incredibly difficult position.

As experienced pet care professionals we already work to stringent hygiene standards, ensuring minimum risk to us and our clients. We take advice from professional bodies such as the British Veterinary Association and the Pet Industry Federation. We are confident we are working to the most exacting of standards and providing a crucial service during these uncertain times.

We urge you now, to ensure pet care professionals like Petpals, can carry on walking dogs and caring for pets daily. Such a move will not only be supporting key workers but also helping to keep small businesses afloat and ultimately ensuring the health and well-being of thousands of pets.

We welcome your urgent response.

Kevin Thackrah


Petpals (UK) Ltd




Notes to Editors 

Petpals UK (Ltd) is the UK's leading provider of mobile, professional pet care, for animals ranging from dogs and cats to small petsegrabbits, gerbils, birds, exotics 

Petpals' services include:  

  •      Pet sitting 
  •      Dog walking 
  •      Cat visits 
  •      Home boarding - dogs & small pets 
  •      Elderly pet care visits  
  •      Pet taxi service 

Petpals can be contacted at: 

Petpals is afull memberof the British Franchise Association andEWIF(Encouraging WomenIntoFranchising) 


Big Red Box PR Ltd. Registered in England No.08021933.  109 Naunton Crescent, Cheltenham, GL53 7BE 01242 245  0787 602 6432 www.bigredboxpr.comDirector: Louise Bruce VAT No: 141139249