COMPANIONWINS GOLD AWARD FOR CUSTOMER SERVICE
National stairlift company Companion has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business' commitment to outstanding service.
Companion supplies stairlifts and bathing solutions throughout the UK, as a result of both direct advertising and also via their partnerships with nationwide mobility retailers. The company met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.
Companion sales and marketing director David Harrison commented: "It's a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to all our customers is a great achievement. We've been working hard to ensure they receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve in 2017. We're looking forward to another successful year ahead."
Speaking on this year's award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers - and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.'
Feefo is a ratings and reviews, and customer analytics platform which provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
ENDS
About Feefo
Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.
For more information please visit: www.feefo.com
About Companion
Companion supplies stairlifts and bathing solutions throughout the UK, as a result of both direct advertising and also via their partnerships with nationwide mobility retailers. The team is split between a dedicated sales and customer service centre at its head office in Guiseley, West Yorkshire and a mobile team of professional surveyors covering the whole of the UK. The company is part of the multi-national Handicare Group dedicated to providing daily living aids which increase the independence of disabled or elderly people. Turnover in 2016 was £21.8m. www.companionstairlifts.co.uk www.companionbathing.co.uk