News
Release
For
Immediate Release
Aarhus,
13th February 2018
Tweakker and Mobilethink Saved Mobile Operators $63 Million in Care Costs in 2017
Device
intelligence market leaders Tweakker and Mobilethink’s issues annual device
intelligence report covering 2017; online support solutions saved the telecom
industry a collective $63 million in 2017; increasing
number of mobile operators moved care out of brick walls to the cloud, slashing
human assisted queries by 30%
The year
2017 was yet another transformational year for the telecom industry. It saw operators
undertake numerous network upgrades in the relentless chase to add more
connectivity and faster data speeds, and the year also saw an overload of new
handset models flooding operators’ networks.
Over 200
operators trusted Tweakker and Mobilethink’s solutions in 2017, slashing
operators’ high operational costs and by giving over 400 million end-users
seamless network onboarding, engagement and support.
2107 Highlights
- - Today’s always-on customers demand fast
data speeds and 2017 saw 25% more mobile operators offering LTE services
compared with the previous year.
- - With as much as one in five mobile handsets
being counterfeit devices in use across the world’s mobile networks
Mobilethink’s unique algorithm continued to be instrumental for operators in
2107 in detecting and configuring unwanted handset
- With over three times more VoLTE subscriptions than in 2016, the number of VoLTE capable handsets grew 30% in the last three months of 2017 to 1,300 devices
- Tweakker and Mobilethink’s self-service solution again raised the bar in customer service. Moving care out of brick walls to the cloud, operators slashed human assisted queries by 30% and saved a collective $63 million in operational costs
- The increase in low-end phones priced below $ USD 100 joining operators’ networks, MVNOs abilities in securing successful device connectivity setups and supporting subscribers troubleshoot their devices were hampered
“In today’s telecom world depicted
by tight margins and aggressive customer acquisition campaigns, more than 60%
of mobile users still see no clear differentiator between service providers
beyond price,” says Pierre Hagendorf, Tweakker and Mobilethink’s CEO. “Operators
need to step up to the plate and deliver better customer engagement and
retention programs which can be achieved cost-effectively by leveraging
advanced cloud technologies.”
The full annual review can be downloaded from Mobilethink’s and Tweakker’s websites. Visit:
-
https://www.mobilethink.com/downloads/di-review-17/
-
https://www.tweakker.com/downloads/review-2017/
About Tweakker
Mobilethink Holdings is the
corporate structure behind two leading brands of the mobile B2B industry.
Mobilethink presents the most-comprehensive mobile operator-centric device
intelligence management suite for device management, customer engagement and
smartphone support to boost data uptake, drive greater customer lifetime value
and reduce customer care costs. Tweakker, now the trusted business partner of
over 100 MVNOs worldwide, is the market leader in MVNO connectivity, online
customer care, automatic subscriber onboarding and customer engagement
automation solutions.
Ends
For
further information, executive interviews and images, please contact:
Diana-Mihaela Varga
Marketing
Manager, Mobilethink and Tweakker
Mobile
+45 20 82 19 51
Email
diana.varga@mobilethink.com
Hugh
Paterson, CEO
Whoosh
PR,
Direct
Landline +33 986 077 819, Mobile +44 77681 75452
Email
hugh.paterson@whooshpr.com
Emailhugh.paterson@whooshpr.com