m3 Networks has
7 year itch to grow
Perth based
IT support company, m3 Networks, has announced it is on plan to support over 1000
PCs by the end of the year, leading to new job creation and further expansion
of their premises in Perth.
Supporting
110 locations for 89 different businesses, m3 Networks currently employs a team
of 9 people and has ambition to become the biggest IT support company in
Scotland over the next 10 years. Their biggest client has already rolled out
use of their services at all 14 of their sites across the UK and the
Perth-based IT support company is already signing up cost-savvy London
customers who are taking advantage of technological advances to source their IT
support from outwith the M25.
Founded
seven years ago this week, m3 Networks was established by entrepreneurs Mark
Riddell, Mark Lamb and Mary Brodie, all of who had been made redundant from
their respective roles just as the UK plunged into a deep recession from which
it is only now, seven years later, emerging. Named after the initials in the
three directors’ first names, m3 Networks has grown its turnover sevenfold in
seven years, and now provides managed IT support to business across the UK.
Mark
Riddell, Managing Director of m3 Networks, explained their growth strategy:
“I’ve always
believed that you should behave like the type of company you want to be and, as
such, m3 Networks has invested in its market leading support infrastructure
right from the outset, using systems often reserved for companies considerably
bigger than us, but which give us a real competitive edge in our market. As we
have grown this approach has paid dividends. Simply by putting smart technology
into our business we have been able to expand geographically and support businesses
right across the UK.”
From its
very first clients taking a chance on a fledgling IT company that started
overnight when Caledonian Computer Solutions in Perth closed its doors in 2009,
a passion for putting the customer first and exceptional attention to customer
service, have underpinned the growth of m3 Networks.
Mark
commented:
“Customer
service is vitally important in our industry. The biggest complaint most
businesses have about their IT provider is that they don’t communicate. We take
a proactive approach to managing our customers’ technology setups and our
customer satisfaction ratings are consistently over 30% higher than industry
averages as a result.”
Based out of
Inveralmond Business Centre in Perth, m3 Networks recently expanded its
footprint in the building, taking on additional space to accommodate the growth
in team and projected growth over the coming year.
“This has
been a strong year of growth for m3 Networks and we’re looking forward to what
2017 has to bring. After seven successful years in business, we’re just itching
to get onto the next period of growth, expanding the team and continuing to
expand.”
For more
information about m3 Networks visit www.m3networks.co.uk